Payment Policy
Last updated: January 1, 2025
1. General Provisions
1.1 The Company is financially responsible for the Client’s Account Balance as reflected in the Platform at the relevant time.
1.2 The Company’s financial responsibility begins when the Client’s funds are successfully credited to the Company’s processing environment or otherwise reflected on the Client’s Account.
1.3 The Client may request withdrawal of the amount available on the Client’s Account, subject to these Policy provisions, applicable verification, compliance checks, and operational restrictions.
1.4 The only official payment methods are those displayed on the Platform or otherwise approved by the Company through official communication channels.
1.5 The Client acknowledges that payment providers are independent third parties. The Company is not responsible for delays, interruptions, failures, reversals, or cancellations caused by such providers.
1.6 If fraud, chargeback risk, unauthorized payment use, or suspicious payment activity is detected, the Company may suspend or cancel the relevant transaction, restrict withdrawals, or temporarily freeze the Account pending review.
1.7 In the event of technical errors affecting deposits, withdrawals, conversions, or balance records, the Company reserves the right to correct, reverse, cancel, or adjust the relevant transaction or recorded result.
1.8 Only one Account per Client is permitted. If duplicate or linked Accounts are detected, the Company may suspend the Accounts, investigate related payment activity, and apply appropriate restrictions in accordance with the Terms and applicable policies.
2. Registration and Verification
2.1 Access to payment functionality may require successful registration and verification.
2.2 The Company may require the Client to provide accurate identity and contact details before or after enabling deposits or withdrawals.
2.3 For verification purposes, the Company may request:
- passport, national ID, or driver’s license;
- proof of address;
- payment confirmations;
- proof of payment instrument ownership;
- bank statements;
- source of funds documentation;
- any other reasonable documents required for compliance or fraud prevention.
2.4 The Client must provide requested documents within the period communicated by the Company.
2.5 The standard verification review period may take up to 10 business days, and in more complex cases may be extended up to 30 business days where additional review is required.
2.6 The Company may restrict deposits, withdrawals, or full Account functionality until verification is completed to its reasonable satisfaction.
3. Deposits
3.1 To make a deposit, the Client shall use the payment functionality available in the Client Area.
3.2 The Client must select an available payment method, enter the required details, and complete the payment using funds belonging exclusively to the Client.
3.3 Deposits made using third-party bank accounts, third-party cards, third-party wallets, or unauthorized payment instruments are prohibited.
3.4 The minimum deposit amount is 5 USD, unless otherwise specified for a particular payment method or promotional campaign.
3.5 Deposits may be processed automatically or manually, depending on the payment method, provider status, operational conditions, or compliance review.
3.6 Deposit processing time depends on the payment method and provider. Electronic methods may be near-instant, while bank transfers may take from several business days up to 45 business days depending on intermediary institutions.
3.7 The Company may reject, delay, reverse, or not credit a deposit where:
- payment details are inconsistent;
- third-party payment use is suspected;
- the transaction is flagged for fraud or compliance reasons;
- the payment provider rejects or reverses the payment;
- verification is incomplete.
3.8 Where a deposit is made in a currency different from the Account currency, conversion may be performed at the rate applied by the Company or its payment provider at the relevant time.
4. Payment Source and Ownership Rules
4.1 All deposits must originate from a payment source owned or lawfully controlled by the Client.
4.2 All withdrawals, refunds, compensations, or related payments must, where possible, be made to a payment source belonging to the Client.
4.3 The Company may require evidence of ownership of a payment method, including but not limited to screenshots, bank confirmations, masked card copies, or wallet confirmations.
4.4 If the Company reasonably believes that a payment was made by a third party or through unauthorized means, it may refuse to process the deposit, restrict the Account, or return the funds to the original source where operationally possible.
5. Withdrawals
5.1 The Client may request withdrawal of part or all of the available Balance by submitting a withdrawal request through the Client Area.
5.2 A withdrawal request is considered properly submitted only when:
- it is created through official Platform functionality;
- it appears in the Client’s transaction or balance history;
- the requested amount does not exceed the available Balance after applicable fees, holds, or restrictions.
5.3 The minimum withdrawal amount is 10 USD, unless otherwise specified for a particular payment method.
5.4 Withdrawal requests are processed within 1 to 5 business days in normal conditions.
5.5 In cases involving additional verification, compliance review, provider-side delay, technical issues, payment routing complexity, or suspected fraud, processing may take longer.
5.6 The Company may reject or delay a withdrawal request where:
- verification is incomplete;
- the request contains incorrect or inconsistent details;
- there is reason to conduct additional AML/KYC review;
- the Account is under investigation;
- the request does not comply with these Policy provisions.
5.7 The Client may not withdraw an amount exceeding the available Balance.
5.8 If the Client enters incorrect withdrawal details and this results in failed or misrouted transfer processing, the Client may bear any resulting costs, provider fees, or administrative charges.
6. Withdrawal Methods and Allocation
6.1 Where technically and operationally possible, withdrawals will be processed using the same payment method that was previously used for deposit.
6.2 If the Client used multiple deposit methods, the Company may process withdrawals:
- proportionally to the amounts deposited through each method; or
- according to an internal operational order based on risk, provider requirements, or technical feasibility.
6.3 The Company may limit the withdrawal amount available to a given payment method to the amount previously deposited through that method.
6.4 Where the original payment method is unavailable, unsupported, blocked, expired, or unsuitable, the Company may propose or apply another withdrawal method, subject to additional verification.
6.5 The Client may be required to provide full payment details for any alternative withdrawal method.
7. Currency, Conversion, and Fees
7.1 Withdrawals are ordinarily requested in the Account currency or in a currency available for the chosen withdrawal method.
7.2 If conversion is required, the Company may apply an exchange rate determined by the Company or by the relevant payment provider at the time of processing.
7.3 Such exchange rates may differ from public market exchange rates or central bank rates.
7.4 The Company may apply payment method fees, administrative charges, or provider-related charges where applicable.
7.5 The Company reserves the right to set or change fees, conversion conditions, operational thresholds, and payment limits from time to time.
8. Payment Provider Limitations
8.1 The Client understands that payment providers, acquiring banks, correspondent banks, card schemes, e-wallets, and other intermediaries may impose restrictions, fees, timelines, reversals, or currency rules outside the Company’s control.
8.2 The Company does not guarantee the speed, uninterrupted availability, or success of any third-party payment channel.
8.3 In case of claims relating specifically to a provider’s technical or operational failure, the Client may need to contact the relevant provider directly while also notifying the Company through support@cronika.com.
9. Taxes
9.1 The Company is not the Client’s tax agent unless otherwise required by law.
9.2 The Client is solely responsible for reporting and paying taxes, duties, or other fiscal obligations arising from deposits, withdrawals, profits, or other activity connected with the Platform.
9.3 The Company may provide information to competent governmental authorities where required by applicable law.
10. One-Click Payments and Saved Payment Methods
10.1 If the Platform offers a one-click payment or saved card functionality, the Client may choose to save payment details with the relevant provider or through the Platform’s supported payment infrastructure.
10.2 By enabling such functionality, the Client confirms that they are the lawful holder or authorized user of the relevant payment method.
10.3 The Client may disable saved payment functionality through the Platform or by contacting support, where such option is available.
10.4 The Company does not store full card details where such data is processed directly by certified payment providers.
10.5 The Company is not responsible for authorization refusals, provider-side card storage issues, or payment provider technical failures.
11. Refunds and Reversals
11.1 Refunds may be considered in limited circumstances, including failed crediting, duplicate payment, technical error, unauthorized internal balance reflection, or other exceptional cases determined by the Company.
11.2 Where a payment is reversed, charged back, disputed, or otherwise invalidated after crediting, the Company may:
- debit the relevant amount from the Account;
- suspend withdrawals;
- freeze the Account pending review;
- take other reasonable measures necessary to protect the Company and comply with provider rules.
11.3 The Company reserves the right to refuse refund claims where the matter falls under payment provider rules, card issuer policies, or fraud-related review.
12. Communication
12.1 Communication regarding payment matters may take place through the Client Area and, where appropriate, via email.
12.2 For payment-related inquiries, the Client may contact:
13. Final Provisions
13.1 This Payment Policy shall be read together with the Terms of Service, AML & KYC Policy, Privacy Policy, and other legal documents published by the Company.
13.2 In case of inconsistency between this Policy and a more specific payment-method rule displayed in the Client Area, the more specific rule shall apply to that payment method.
13.3 The Company may amend this Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised version.