Privacy Policy
Last updated: April 10, 2026
1. Introduction
1.1 The Company recognizes the importance of protecting personal data and is committed to ensuring its confidentiality, integrity, and security.
1.2 This Privacy Policy explains how personal data is collected, used, stored, and disclosed when Clients access and use the Platform.
1.3 By using the Platform, the Client confirms acceptance of this Privacy Policy.
2. Data We Collect
2.1 The Company may collect and process the following categories of data:
- Identity Data — name, date of birth, identification documents;
- Contact Data — email address, phone number, address;
- Account Data — login credentials, preferences;
- Transaction Data — deposits, withdrawals, trading activity;
- Technical Data — IP address, device information, browser type;
- Usage Data — activity on the Platform;
- Compliance Data — KYC/AML verification documents and risk-related information.
2.2 The Company does not store full credit card details.
3. Purpose of Data Processing
3.1 Personal data is processed for the following purposes:
- providing and maintaining the Service;
- account registration and authentication;
- execution of transactions;
- fraud prevention and security;
- compliance with AML & KYC obligations;
- customer support;
- analytics and service improvement;
- marketing communications (where permitted).
4. Legal Basis
4.1 The Company processes personal data based on:
- performance of a contract;
- compliance with legal obligations;
- legitimate interests (security, analytics, service improvement);
- Client consent where applicable.
5. Accuracy of Information
5.1 The Client must provide accurate and up-to-date information.
5.2 Any changes must be reported within 30 days.
5.3 The Company reserves the right to suspend or restrict Accounts with inaccurate or misleading information.
6. Marketing Communications
6.1 The Company may send promotional materials unless the Client opts out.
6.2 The Client may unsubscribe:
- via account settings;
- via email to support@cronika.com.
6.3 Marketing communications will be stopped within a reasonable period after request.
7. Data Sharing
7.1 The Company does not sell personal data.
7.2 Data may be shared with:
- payment service providers;
- identity verification providers;
- hosting and IT providers;
- analytics services;
- regulatory or law enforcement authorities where required.
7.3 All third parties are required to maintain adequate data protection standards.
8. Data Retention
8.1 Personal data is retained:
- for as long as necessary to provide services;
- to comply with legal obligations;
- to resolve disputes and prevent fraud.
8.2 Certain data may be retained after account closure where required.
9. Data Security
9.1 The Company implements appropriate technical and organizational measures to protect data.
9.2 These include:
- encryption (including TLS and AES standards);
- secure storage systems;
- access control measures.
9.3 However, no system can guarantee absolute protection against all risks.
10. Client Responsibilities
10.1 The Client is responsible for:
- protecting account credentials;
- preventing unauthorized access;
- notifying the Company of suspicious activity.
10.2 The Company is not liable for losses caused by improper account security by the Client.
11. Cookies and Tracking Technologies
11.1 The Platform uses cookies and similar technologies.
11.2 Cookies are used for:
- functionality and performance;
- analytics;
- user experience improvement.
11.3 Cookies do not directly identify the Client.
11.4 The Client may disable cookies via browser settings, which may affect functionality.
12. Third-Party Services
12.1 The Platform may include links or integrations with third-party services.
12.2 The Company is not responsible for:
- third-party data practices;
- external content or services.
12.3 Clients are encouraged to review third-party privacy policies.
13. User Rights
13.1 Depending on the Client’s jurisdiction and applicable data protection laws, the Client may have certain rights in relation to their Personal Data.
13.2 Right to be informed.
The Client has the right to be informed about how the Company collects, uses, stores, shares, and protects Personal Data. This Privacy Policy provides such information.
13.3 Right of access.
The Client has the right to request access to the Personal Data held by the Company and to receive a copy of such data, subject to applicable legal limitations.
13.4 Right to rectification.
The Client has the right to request correction of inaccurate, outdated, or incomplete Personal Data.
13.5 Right to erasure.
The Client has the right to request deletion of Personal Data under certain conditions. The Company may refuse or delay deletion where retention is required for legal, regulatory, AML/KYC, fraud prevention, dispute resolution, or security purposes.
13.6 Right to restriction of processing.
The Client has the right to request restriction or suspension of processing of Personal Data in certain circumstances.
13.7 Right to data portability.
The Client has the right to receive Personal Data in a structured, commonly used, and machine-readable format, where applicable.
13.8 Right to object.
The Client has the right to object to processing of Personal Data where processing is based on legitimate interests, including direct marketing.
13.9 Right to withdraw consent.
Where processing is based on consent, the Client may withdraw it at any time.
13.10 Right not to be subject to automated decision-making.
The Client has the right not to be subject to decisions based solely on automated processing that produce legal effects, except where permitted by law.
13.11 Right to complain.
The Client may lodge a complaint with a competent data protection authority.
13.12 Requests related to Personal Data rights may be submitted via:
13.13 The Company may request identity verification before processing such requests.
13.14 The Company will respond within a reasonable timeframe in accordance with applicable law.
14. International Transfers
14.1 Data may be transferred and processed in different jurisdictions.
14.2 The Company applies reasonable safeguards for such transfers.
15. Account Deletion
15.1 Clients may request account deletion.
15.2 Certain data may be retained:
- for compliance;
- fraud prevention;
- dispute resolution.
16. Updates to Policy
16.1 The Company may update this Privacy Policy at its discretion.
16.2 Continued use of the Platform constitutes acceptance of updates.
17. Contact
17.1 For all privacy-related inquiries: